AnaraGems Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.anaragems.com.

Effective Date: 20 May 2026

This Privacy Policy describes how AnaraGems (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.anaragems.com (the “Site”).

1. What Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device to optimize your shopping experience. This includes:

  • Information about your web browser, IP address, time zone, and cookies installed on your device.

  • The individual web pages or products you view, search terms that referred you to the Site, and how you interact with the interface.

We collect this data using standard Log Files (which track actions like browser type, date/time stamps, and ISP data) and Cookies (small data files placed on your device to remember your session preferences).

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect specific details from you to process your request, including:

  • Your name, billing address, and shipping address.

  • Contact details, including your email address and phone number.

  • Payment Information: Because we offer Cash on Delivery (COD), we collect your shipping and billing verification data rather than processing credit card details directly on our servers.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site, which includes:

  • Managing order logistics, shipping arrangements, and providing you with invoices or order confirmations.

  • Communicating directly with you regarding your delivery status.

  • Screening our orders for potential risk or fraud.

  • Providing you with tailored updates, marketing communications, or promotional offers relating to our collections, strictly in line with the preferences you have shared with us.

We use the Device Information to assist us in screening for potential risk and fraud (specifically via your IP address) and to continuously improve, secure, and optimize our store layout.

3. Sharing Your Personal Information

We protect your data and only share your Personal Information with trusted third parties who help us run our store:

  • We use Google Analytics to help us understand how our customers interact with our collections. You can read more about how Google uses your Personal Information here: Google Privacy Policy.

  • We may also share your Personal Information to comply with applicable Malaysian laws and regulations, to respond to a lawful subpoena, search warrant, or legal request for information we receive, or to otherwise protect our rights.

4. Your Rights under the Malaysian PDPA 2010

In accordance with the Malaysian Personal Data Protection Act 2010 (PDPA), you have full control over your data. You have the right to:

  • Access the personal data we hold about you.

  • Request the correction, updating, or deletion of your personal information.

  • Limit or withdraw your consent regarding commercial marketing communications.

If you would like to exercise any of these rights, please contact our support channels listed below.

Please note that your information may be processed and stored on secure cloud servers located outside of Malaysia (such as our secure hosting networks), but it will always be handled with strict compliance and security standards.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information safely in our internal records for bookkeeping and historical reference unless and until you explicitly ask us to remove or delete this information.

6. Minors

The Site is dedicated to an adult luxury audience and is not intentionally structured for or directed to individuals under the age of 15.

7. Changes & Contact Information

We may update this privacy policy from time to time to reflect operational, legal, or regulatory changes to our business model.

If you have questions, require more information, or wish to make a data access request, please contact our team directly through our official channel:

Date of Update: 20/5/2026